How to Resolve Issues with Owlet Sock App Connectivity

News: Encountering challenges while trying to link your Owlet Smart Sock to the app can be particularly frustrating, especially when it concerns keeping an eye on your little one. In this guide, we will explore the possible causes of connectivity issues and offer practical solutions to ensure a smooth connection between your Owlet Smart Sock and the app.

Check your Wi-Fi Connection

To begin, confirm that your base station has established a successful connection to your Wi-Fi network. It’s crucial to be aware that Owlet products are compatible with dual-band routers, specifically operating on both the 2.4GHz and 5.0GHz bands.

• During setup, both your Owlet device and your phone or tablet need to be connected to the 2.4GHz band.
• For optimal performance, set up your Owlet device within 10 feet of your router.
• After the setup process, you can move your phone or tablet back to the 5GHz band.

Check the Smart Sock Battery Level

To guarantee a reliable connection, verify the battery level of your Owlet Smart Sock. A low or depleted battery can trigger a disconnection alert. To check the battery level, access the Owlet App and go to the Smart Sock battery gauge within the Settings menu located in the lower left corner.

Reset the Sensor

If the app continues to face difficulties connecting to the base station, attempt to reset the sensor. The process for resetting the Owlet Smart Sock varies depending on the model you own:

• For Smart Sock 2, gently glide the “dome” part of the sensor across the top of the base, starting at the little owl in the middle.
• For Smart Sock 3, follow the troubleshooting guide to unpair the sensor. Unplug the base station and remove the sock.
• For Dream Sock, press and hold the base station button while plugging the base station back in. Continue pressing the button until you hear the Dream Sock chirp.

Update the Owlet App

Explore the option of updating or reinstalling the Owlet app, as this can address connectivity problems. To verify the Owlet App Version and perform an update, follow these steps:

• For iOS Devices:
  1. Open the App Store on your iPhone or iPad.
  2. Tap on your profile icon located at the top right corner.
  3. Scroll down to view the pending updates and release notes.
  4. The Owlet app version will be listed next to the app icon. If an update is available, tap “Update” to install the latest version.
• For Android Devices:
  1. Open the Google Play Store on your Android device.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Select “My apps & games.”
  4. Locate the Owlet app in the list. The current version will be displayed next to the app name. If an update is available, tap “Update” to install the latest version.

Uninstall and Reinstall the Owlet App

If the problem persists, attempt uninstalling the Owlet App from your device and then reinstalling it. This action can effectively address any app-related connectivity issues you might encounter. Execute the following steps to uninstall and reinstall the Owlet app:

• Uninstall the Owlet App:
  1. On your mobile device, navigate to the home screen or the app menu where the Owlet app icon is located.
  2. Press and hold the Owlet app icon until a menu appears or look for the option to uninstall or remove the app.
  3. Tap the option to uninstall the app. You may be prompted to confirm the uninstallation.
  4. Confirm the uninstallation, and the Owlet app will be removed from your device.
• Reinstall the Owlet App:
  1. Open the App Store (for iOS devices) or the Google Play Store (for Android devices) on your mobile device.
  2. In the search bar, type “Owlet” and search for the Owlet app.
  3. Once you locate the Owlet app in the app store, tap the “Download” or “Install” button to initiate the installation process.
  4. Follow the on-screen prompts to complete the installation of the Owlet app on your device.
  5. After the installation is complete, locate the Owlet app on your home screen or in the app menu and open it.
  6. Log in to your Owlet account or set up a new account if required.

Contact Owlet Support

If the problem of the Owlet Sock not connecting to the app persists despite following the troubleshooting steps, it is advisable to seek assistance from Owlet’s customer support: 

• Phone Support: You can contact Owlet support by calling their customer service number at 1 (844) 334-5330. Their support team is available Monday through Friday from 12 pm to 8 pm Eastern Time (USA). If you are located in Canada, you can also contact Owlet support at 1 (844) 334-5330 during the same hours.
• Email Support: If you prefer to contact Owlet support via email, you can send your inquiry to [email protected].

In summary, addressing connectivity challenges between your Owlet Smart Sock and the app is achievable through these troubleshooting measures. By examining your Wi-Fi connection, confirming the Smart Sock’s battery status, resetting the sensor, updating or reinstalling the Owlet app, and reaching out to Owlet support when needed, you can establish a smooth and reliable connection for effortless monitoring of your little one.

FAQs:

Q: How do I monitor the battery level of my Owlet Smart Sock?

A: To check the battery level, simply access the Owlet App and locate the Smart Sock battery gauge in the Settings menu at the lower left corner.

Q: Is the Owlet Sock compatible with a 5GHz Wi-Fi network?

A: No, the Owlet Sock is designed for use with a 2.4GHz Wi-Fi network and is not compatible with the 5GHz band.

Q: What should I do if the troubleshooting steps do not resolve the issue?

A: In case the problem persists, it is advised to contact Owlet’s customer support for further assistance. You can reach them by phone at 1 (844) 334-5330 or through email at [email protected].