How to Resolve the “Error Code EC 10005” on EA App

About EA App

News: The EA App provides a user-friendly platform for gamers to conveniently access and enjoy all EA games on their PC, eliminating the need for individual game installations. In this detailed guide, we will investigate the potential reasons for encountering Error Code EC 10005 on the EA App and offer practical solutions to resolve it.

Causes of “Error Code EC 10005” on EA App

There are multiple factors that could lead to the appearance of the EC 10005 error when trying to launch games via the EA App. The EA development team is aware of this problem and is actively addressing it. Here, we have outlined a few possible explanations for this error:

1. Technical problems or software glitches within the EA App.
2. Build-up of cached files in the EA App.
3. EA Server undergoing an outage.
4. Firewall settings obstructing the functionality of the EA App.

Solutions to “Error Code EC 10005”

Now, let’s delve into the solutions you can attempt to resolve the EA App Error Code EC 10005 when you encounter it while trying to open games.

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1. Wait for Some Time

As the error message implies, the initial solution is to exercise patience and allow some time to pass before attempting to open the EA App again. However, if the problem persists despite waiting, please proceed with the following troubleshooting steps.

2. Log Out and Log In Again

Give logging out of your EA App and then logging back in a try. This straightforward solution has successfully resolved the EC 10005 error for numerous players. See if it works for you as well.

3. Create a New Account

Another potential solution is to create a new account and attempt to open the EA App using that account. Some players have reported success in opening games on EA App after creating a new account.

4. Clear EA App Cache Files

To resolve issues stemming from stored junk or broken files, deleting cache files from the EA App can be effective. Here are the steps to clear the cache files:

1. Open the EA App and locate the three bars at the top left corner.
2. Navigate to the Help option.
3. Select App Recovery.
4. Click on Clear Cache.

5. Disable Your Firewall

Temporarily disabling your device’s firewall can potentially resolve the EC 10005 error on the EA App, as firewalls may inadvertently block service requests or server connections, hindering app access. Follow these steps to disable your firewall:

1. Access the Control Panel via the Windows search bar.
2. Open “Systems and Security.”
3. Select “Windows Defender Firewall.”
4. Enable the “Windows Defender Firewall” option.
5. Under both Private network settings and Public network settings, click on the “Turn off Windows Defender Firewall (not recommended)” button.
6. Confirm your selection by clicking OK, and then close the window.

6. Contact EA Support Team

After attempting all the previously mentioned fixes, you should ideally be able to resolve the EC 10005 error on the EA App. Nevertheless, if the problem persists, we strongly recommend contacting the EA Support Team for additional assistance.

FAQs

Q: How long should I wait before trying to open the EA App again?

A: It is recommended to wait for a while, and if the issue persists even after waiting, proceed to the fixes mentioned above.

Q: Can creating a new account help in resolving the EC 10005 error?

A: Yes, some players have reported success in opening games on EA App after creating a new account.

Q: What should I do if none of the solutions work?

A: If the issue persists, reach out to the EA Support Team for further assistance.