Fixing PS4 Error Code NP-31805-7: Troubleshooting Connection Issues with Online Storage

News: Attention PS4 users! If you’ve come across the bothersome Error Code NP-31805-7, you’re not alone. This pesky error arises due to connectivity problems between your console and online storage while uploading game files or sharing images on the PlayStation Network. When faced with this issue, a message displaying ‘Cannot Obtain Information’ along with the code NP-31805-7 appears. Fear not! This article will guide you through troubleshooting steps to swiftly resolve this error, allowing you to resume your gaming experience without interruptions.

Check PlayStation Servers

Primarily, rule out any potential server-related problems from PlayStation’s end. Head to your PS4 settings, go to the Network section, and choose ‘View Connection Status.’ This will display details about your network connection and highlight any server issues. Alternatively, visit the official PlayStation Network website or Downdetector to verify the server status independently.

Change Your Connection

At times, the error might stem from a weak or unreliable Wi-Fi signal. To tackle this, consider switching to a wired connection by linking your PS4 to the router using an Ethernet cable. Head to your PS4 settings, navigate to Network, and opt for ‘Use LAN Cable’ to establish a dependable wired connection. If a wired setup isn’t feasible, explore the possibility of connecting to a faster Wi-Fi network, if accessible.

Manually Upload Game Files

For game files triggering the error, a manual upload to Cloud storage could be the fix. Pinpoint the troublesome files on your PS4 and access them. Using your controller’s Options button, select the files and opt for ‘Upload/Download’ to manually begin the upload process. This method often resolves file corruption issues that trigger the error. If needed, consider deleting and re-uploading the problematic files to rectify the issue completely.

Seek Help from PlayStation Support

If all else fails, it’s best to seek assistance from PlayStation Support. Log in to your PlayStation account and submit a support ticket detailing the NP-31805-7 error. Alternatively, explore the troubleshooting guides available on the PlayStation Support page to uncover potential solutions for this issue. Their dedicated support team can offer further guidance and assistance to resolve the problem.

Dealing with PS4 Error Code NP-31805-7 can truly put a damper on your gaming, especially when it affects sharing content or saving progress. But don’t lose hope! By sticking to the troubleshooting steps discussed here, you’re on track to tackle this error and regain uninterrupted gaming bliss on your PlayStation 4. Keep an eye on PlayStation servers, explore connection alternatives, perform manual file uploads as needed, and don’t hesitate to turn to PlayStation Support if these steps don’t resolve the issue. With persistence and these strategies, you’ll soon be back to enjoying your gaming sessions hassle-free.

FAQs

Q: What does the PS4 Error Code NP-31805-7 signify?

A: When encountering Error Code NP-31805-7 on PS4, it indicates connectivity problems between your console and online storage. This typically happens during attempts to upload game files or share pictures on the PlayStation Network.

Q: How can I determine if the error is due to server-related problems on PlayStation’s side?

To verify if the error stems from server-related problems on PlayStation’s end, access your PS4 settings, go to the Network section, and choose ‘View Connection Status.’ This displays details about your network connection and potential server issues. Another option is to visit the PlayStation Network’s official site or Downdetector to check server status.

Q: If the troubleshooting steps don’t yield any results, what course of action should I take?

A: If the troubleshooting steps don’t resolve the issue, consider contacting PlayStation Support for additional help. Access your PlayStation account to submit a support ticket detailing the problem. You can also check the PlayStation Support page for troubleshooting guides and potential solutions to address the NP-31805-7 error.